Privacy Policy


Introduction:

At “Tekraam”, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected by “Tekraam” and how we use it. Thank you for visiting Tekraam. The protection and confidentiality of your personal data is of particular importance for “Tekraam”.

“Tekraam” is registered under,food delivery app, with a commercial register: B 94310

This privacy policy applies only to our online activities and is valid for users to our platform with regards to the information that they shared and/or collected in “Tekraam”. This policy is not applicable to any information collected offline or via channels other than this platform. 

Please read this privacy policy that explains how we use and protect your personal information.

1.  Contact Us

If you have any queries or requests about this privacy policy or how we handle your information more generally, you can get in touch by contacting:

our privacy team at: support@tekraam.com

our general costumer service phone number:+971566632597 

2.  How we collect your data:

We collect your data when you interact with “Tekraam” app or www.Tekraam.com (collectively referred to as “Platform”) to use our provided services,

such as when using our application to send a request.

We also look at how visitors use our Sites, to help us improve our services and optimize customer experience.

We collect information:

  • When you create an account with us, or you change your account settings.

  • When you place an order with us and during the order process (including for payment and order delivery).

  • Through your interactions with us or our services, using any method such as: email, phone, post, SMS, push notification, or via our chat function. Information that is not directly associated with your identity, like the number of users of an Internet site, does not fall within this scope.


3. Information we collect from you:

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the types of information we will collect about you.

When you visit or make an order, through any “Tekraam” site or platform, you are asked for information about yourself including your name, contact details, delivery address, order details.

We collect information about your use of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via email, post, phone or chat function. If you contact us by phone, we record and make notes about the call, including for training and service improvement purposes.

We collect information from your mobile device, such as its operating system, the IP address from which you are accessing our Sites.

4.  Log Files

“Tekraam” follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/ exit pages. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, and gathering demographic information.

5. Data Protection Rights

Every user is entitled to the following:

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

6. Children's Information & protection

Another part of our priority is adding protection for children while using the internet. We encourage parents to observe, participate in, and/ or monitor and guide their online activity. “Tekraam” does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our platform, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.

7. Who is responsible for the processing of your personal data?

Data controllers make decisions about processing activities. They exercise overall control of the personal data being processed and are ultimately in charge of and responsible for the processing. Some controllers may be under a statutory obligation to process personal data.

8. Data processing in the context of a general use of our Platform and services

8.1 General access to our Platforms

With each access to our Platform, we automatically collect data and information from the accessing device and store this data and information in the log files of the server. 

  1. The browser types and versions used

  2. The operating system used by the accessing system 

  3. The website from which an accessing system accesses our website

  4. The sub-web pages that are accessed on our website 

  5. The date and time of access to the website

  6. An Internet protocol address (IP address)

  7. The Internet service provider of the accessing system and 

Other similar data and information used to defend any attacks against our IT systems.

8.2  Direct marketing.

Where you have given your consent or where we have a legitimate interest in doing so, we will use your information to let you know about our other products and services, that may be of interest to you, and we may contact you to do so by email, phone, or push notification or in-app message, or our site:  www.Tekraam.com.


8.3 Contact form and Mobile contact

At “Tekraam”, we are committed to protecting the privacy of our customers. When you provide us with your mobile phone number in order to receive food delivery, we will use this information to confirm your order, provide updates on the status of your order, and coordinate the delivery of your food.

We may also use your mobile phone number to send you promotional messages or to conduct market research.

We take steps to protect your personal information, including your mobile phone number, from unauthorized access or disclosure. Furthermore, we store your personal information in secure servers and take other appropriate security measures to protect it.

If you have any questions or concerns about this privacy policy or the collection, use, or protection of your personal information, please contact us on 






9. Third Party Data

We may receive data about organizations, industries, Website visitors, marketing campaigns and other matters related to our business from our partners or others that we use to make our own information better or more useful. This data may be combined with Other Information that we collect and might include aggregate-level data, such as which IP addresses correspond to zip codes or countries. 

10. Third Party Services

Organization Owners (or tool administrators) can choose to permit or restrict Third Party Services for their Organization. Typically, Third Party Services are software that integrate with our Services. Team Members should check the privacy settings and notices in these Third Party Services to understand what data may be disclosed to us. When a Third Party Service is enabled, we are authorized to connect and access Other Information made available to us in accordance with our agreement with the Third Party Provider.

11. Duration for which personal data is stored

The personal data is stored as long as the purpose exists. “Tekraam” establishes time limits to erase or review the data stored. 

11.1 Delete Account

If you wish to cancel your account or request that we no longer use your information to provide you services, you may delete your account by the delete account button in the profile settings.

12. Modification of the privacy policy; change of purpose

We reserve the right to change the privacy policy in accordance with the data protection regulations. The current version can be found here, at this point on our website or app that can easily be found. If we intend to process your data for other purposes than those for which it was collected, we will inform you in advance in accordance with the law.

Notice to End Users

Administrators are able to:

  • Access information in and about your account 

  • Install or uninstall third-party apps or other integrations 

13.     Your Complins

If you are not satisfied with any of our response to your complaints, or you believe that our processing of your information does not comply with the Law of Regulating Network Communication and Cybercrime prevention, you can submit a complaint to the Information Security Office using the following details:

Phone number: +971566632597 

Email address:  support@tekraam.com